Terms and Conditions

General Terms

The initial consultation and quotations are free of charge and are undertaken by email, telephone or face to face. Following the consultation, a Contract of Services Agreement will be issued confirming the services the client has requested and the fee that has been agreed.  This agreement does not require a signature. The client's use of Northern Beaches Virtual PA's services signifies their acceptance and agreement to the terms and conditions within.

Northern Beaches Virtual PA will not be held liable or responsible for the end use of any documents or materials produced or edited on behalf of the client. We retain the right to reject work which involves material we feel is illegal, immoral or objectionable.

Whilst all care will be taken to ensure all projects are error free, it is the Client's responsibility to go through a final proof read of each item before a job is completed. Any errors notified within 48 hours of receipt will be rectified free of charge. After this time it will be deemed that the work has been accepted as free of errors and Northern Beaches Virtual PA will not be held accountable.

Any errors reported after this 48 hour period will still be corrected, but the additional time spent will be charged to client.

This agreement can be terminated by either party by providing fourteen (14) days written notice. All works carried out prior to the cancellation will be charged.

Payment Terms

All telephone calls, face to face meetings (including travel time) and any other time spent discussing or reviewing the project is fully chargeable. All rates are quoted in Australian Dollars with a minimum charge of 2 hours and then billed in 15 minute increments.

If express turnaround / out-of-hours work is required, additional charges at a higher rate may be applied.

Any additional costs incurred ie: postage / courier, stationery, large volume printing and projected related phone calls will be billed at cost.

Monthly retainer packages must be paid in advance and require a 1 month commitment. Any work carried out over and above the package hours is charged at the standard hourly rate. Any unused hours with a maximum of 1 hour can be rolled over to the subsequent month.

Payment terms are strictly fourteen (14) days from receipt of invoice.

Privacy Policy

Northern Beaches Virtual PA respects its clients privacy. Client details and commercial information will be held in the strictest of confidence and will not be shared with others or used for personal gain.

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Virtual [Personal] Assistant and Personal Assistant Services to enhance your business allowing the business owner to spend more time on their own business.